Privacy Policy

1. Introduction

CrowPhone ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Account creation date

2.2 Usage Information

We automatically collect:

• Phone numbers you rent
• SMS messages sent and received
• Call logs (numbers dialed, duration, and cost — we do not record your calls)
• Usage of the shared instant line (call logs and remaining allowance)
• A short voice clip if you use the optional free test call — recorded solely to play back to you so you can verify your microphone
• Transaction history (top-ups, rentals, per-call and per-SMS charges, refunds)
• IP address and device information

2.3 Payment Information

Payment processing is handled by a third-party payment processor acting as merchant of record. We do not store your credit card information. We receive transaction confirmations and payment status updates only.

3. How We Use Your Information

We use your information to:

• Provide and maintain our service
• Process your transactions
• Send you SMS messages and call notifications
• Improve our service and user experience
• Detect and prevent fraud
• Comply with legal obligations
• Communicate with you about your account

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share information only with the categories of service providers necessary to operate the Service, and only to the extent required:

• Telecommunications carrier partners: For phone number provisioning, SMS delivery, and voice call routing
• Payment processor (merchant of record): For processing payments — we never see or store your card details
• Cloud infrastructure providers: For secure hosting, database, and authentication services

These providers are bound by their own confidentiality and data-protection obligations and may only process your information to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from law enforcement or government authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication using industry-standard protocols
• Regular security audits and updates
• Access controls and monitoring

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. SMS messages and call logs are retained for 90 days after the rental period ends. You may request deletion of your account and associated data at any time.

To protect number privacy, released phone numbers rest in quarantine for at least 24 hours before they can be assigned to another user, and the longest-idle number is always assigned first.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Lodge a complaint with a data protection authority

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session and improve our service. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: