Terms & Conditions

1. Agreement to Terms

By accessing or using CrowPhone ("Service", "we", "our", or "us"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the Service.

2. Service Description

CrowPhone provides private phone line services that allow users to:

• Rent phone numbers from various countries, for durations from hours to months
• Receive SMS messages and phone calls on rented numbers
• Make outbound calls directly from the browser
• Make outbound calls on the shared "instant line" before renting a number, subject to a per-account usage allowance
• Run a free test call to verify microphone and audio
• Protect privacy and maintain anonymity

2.1 Shared Instant Line

The instant line uses a caller ID shared between users, supports outgoing calls only, and is limited to a total usage allowance per account. We may adjust the allowance, or suspend instant-line access for an account, at any time to protect the shared line from abuse.

3. Eligibility

To use our Service, you must:

• Be at least 18 years old
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service by any applicable laws
• Provide accurate and complete information

4. Account Registration

When creating an account:

• You must provide a valid email address
• You are responsible for maintaining account security
• You must not share your account credentials
• You must notify us immediately of any unauthorized access
• You are responsible for all activities under your account

5. Prohibited Uses

You agree NOT to use the Service for:

• Illegal activities or to violate any local, state, national, or international law
• Harassment, abuse, or threatening others
• Sending spam or unsolicited messages
• Fraud, phishing, or other deceptive practices
• Impersonating any person or entity
• Interfering with or disrupting the Service
• Attempting to gain unauthorized access to our systems
• Reselling or redistributing the Service without authorization
• Automated use or scraping without written permission
• Abusing the shared instant line — including spam calls, fraudulent calls, or any use that risks the shared caller ID being flagged by carriers

6. Payment Terms

6.1 Pricing

Prices are displayed in USD and may vary by country and service type. We reserve the right to change pricing at any time. Current billing rules:

• Number rentals are priced by duration, with a minimum charge per rental
• Outbound calls are billed per minute at the rate of the destination country, shown in the dialer before you dial; partial minutes round up
• The first minute of an outbound call is charged when the call starts and settled against the final duration
• Inbound calls and SMS are billed at the rates of your rented number's country
• Larger top-ups may earn bonus credits, granted automatically at the time of payment

6.2 Payment Processing

Payments are processed by a third-party payment processor acting as merchant of record. By making a payment, you agree to that processor's terms of service. The processor's name will appear at checkout and on your payment statement.

6.3 Refunds

Account balance top-ups are non-refundable, and unused credits remain in your account indefinitely — they never expire. In addition:

• If an outbound call does not connect (busy, no answer, or failure), the prepaid first minute is refunded to your balance automatically
• Calls end automatically when your balance can no longer cover the next minute
• Other refunds may be issued at our sole discretion in case of service failures

6.4 Taxes

You are responsible for any applicable taxes. Prices do not include sales tax, VAT, or other taxes unless explicitly stated.

7. Service Availability

We strive to provide reliable service, but:

• Service may be interrupted for maintenance or updates
• Phone number availability varies by region, and instant-pool availability changes in real time
• We do not guarantee 100% uptime
• Upstream telecommunications carriers may experience outages beyond our control
• Message delivery is not guaranteed

8. Content and Data

8.1 Your Content

You retain ownership of messages and data you send through the Service. By using the Service, you grant us a license to store and transmit your content as necessary to provide the Service.

8.2 Data Retention

SMS messages and call logs are retained for 90 days after the rental period. After this period, data is automatically deleted.

9. Termination

9.1 By You

You may terminate your account at any time by contacting us. Unused balance will not be refunded.

9.2 By Us

We may suspend or terminate your account immediately if you:

• Violate these Terms and Conditions
• Engage in fraudulent activity
• Use the Service for illegal purposes
• Cause harm to other users or the Service

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation
• Security or absence of viruses

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROWPHONE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Service interruptions or data loss
• Unauthorized access to your account
• Actions of third parties

Our total liability shall not exceed the amount you paid us in the 12 months prior to the claim.

12. Indemnification

You agree to indemnify and hold harmless CrowPhone and its affiliates from any claims, damages, losses, and expenses arising from your use of the Service or violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CrowPhone operates, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Contact Information

For questions about these Terms, please contact us: